This policy explains refunds, returns and cancellations for products bought from the Redvent shop and for services. It applies together with the Consumer Protection Act where relevant.
1.Shop products
Unused products in original packaging may be returned within 7 days of delivery for a refund or exchange. Return courier costs are for your account unless the product is faulty or incorrectly supplied.
Refurbished and open-box products are described with their condition and warranty period on the product page and are covered by the stated Redvent warranty.
2.Faulty products
Products that fail within the warranty period are repaired, replaced or refunded in line with the manufacturer or Redvent warranty stated on the product page. Physical damage, liquid damage and misuse are excluded.
3.Services
Once-off services such as websites and design are refundable before work begins, less any costs already incurred. After work has started, refunds are considered on a pro-rata basis for work not yet delivered.
4.Hosting, email and domains
Monthly hosting and email may be cancelled with 30 days notice; fees already billed for the current period are not refunded. Domain registrations are non-refundable once registered because the registry fee is incurred immediately.
5.How to request a return or refund
Log a ticket in the client area or contact us with your order number. Approved refunds are paid to the original payment method within 7–10 working days.