Questions
Frequently Asked Questions
General
Websites
Hosting, email and domains
Shop and orders
Repairs and IT support
Billing and support
Still have a question?
We answer by email, phone or WhatsApp within one working day.
Business services, website design, hosting and email, computers and accessories, repairs and upgrades, IT support and networking, design and branding, digital marketing, and free courses.
Yes. Each service can be ordered on its own. Related services are connected only when you choose them.
Yes. Websites, hosting, email, design and IT support are delivered remotely to customers anywhere in South Africa. Consultations at our office are by appointment.
No. Redvent is an independent service provider and is not a government department or regulatory authority.
A one-page website is R999 once-off (up to five sections). Website subscriptions start at R129 per month with a 24-month agreement and an activation fee from R499.
Hosting is priced separately so that costs stay clear. Shared hosting starts at R49 per month and WordPress hosting from R79 per month.
A one-page website is typically ready within a week of receiving your content. Larger websites take two to four weeks.
Yes. Online stores are built on WooCommerce with secure checkout, delivery options and stock you manage yourself.
Yes. Shared hosting, WordPress hosting, business email and domains can be ordered without a website package.
Email Lite is R29 per month for two addresses with 2 GB combined storage. Larger plans are available.
Yes. You need the transfer authorisation from your current provider; we handle the rest.
In the Client Area — one login for services, domains, invoices, orders and support tickets.
Yes. Use Request a Recommendation on the Shop page and we will suggest options for your requirements and budget.
Card, instant EFT or bank transfer at checkout. EFT orders are processed once payment reflects.
Yes, by courier nationwide (free on orders over R5 000), or collect in Umhlanga by appointment.
Unused products in original packaging may be returned within 7 days. Faulty products are covered by the warranty stated on the product page. See the Refund Policy for details.
Yes. Diagnostics, SSD and memory upgrades, screens, batteries, keyboards, software support and data recovery. Pickup and delivery is available within 10 km of Umhlanga, subject to confirmation.
Most upgrades are same-day. Parts orders take 2–5 working days.
Yes, including setup, migration and day-to-day support.
Existing customers log a ticket in the Client Area. Anyone can use the contact page or WhatsApp +27 64 518 9637.
Hosting, email and maintenance can be cancelled with 30 days notice. Website subscriptions run for 24 months as stated on your agreement.
Yes. Add your company name and VAT number to your account and every invoice is VAT-compliant.
We answer by email, phone or WhatsApp within one working day.