Skip to content
Skip to content

Practical IT Support for Small Businesses

A help desk that answers — remote support nationwide, on-site in Durban by appointment. Networking, Wi-Fi, Microsoft 365 and Google Workspace, printers, backups and security basics.

Response within 4 business hours on plansNo long contracts
Redvent Help Desk2 technicians online
TKWi-Fi dropping in boardroomPillay Attorneys · Small OfficeIn progress
NKNew laptop setup for new hireKhumalo Logistics · OfficeScheduled Fri
MVOutlook not syncing on phoneM. van Wyk · Pay as you goResolved · 38 min
AMPrinter offline after power cutMoyo Dental · Small OfficeResolved · 1 h 05
Average first response this month1 h 42 m
What we support

Everything a small office runs on

Remote support

Fast fixes over a secure remote session, nationwide.

Networking and Wi-Fi

Routers, access points, cabling and coverage.

Microsoft 365 and Google Workspace

Setup, migration, licences and troubleshooting.

Printers and devices

Installation, sharing and scanning to email.

Backups

Local and cloud backup plans, tested restores.

Security basics

Antivirus, updates, passwords and two-factor.

New staff setup

Laptop, email, printer and apps ready for day one.

Vendor liaison

We deal with the ISP, software vendors and printer companies for you.

Plan sizer

Which plan fits your office?

Count computers, laptops and servers. Phones and tablets are covered free under any plan.

Devices6
Recommended

Office

R1 899/month

6 devices fits the Office plan.

  • 8 hours remote support
  • Backup management
  • One on-site visit per month
  • Vendor liaison (ISP, printers, software)
Get This Quoted
Plans

Support plans and response times

Monthly plans include remote support hours and monitoring. On-site visits outside the plan are quoted per visit. 30 days notice to cancel.

Pay as you goR450/hourOccasional help
POPULARSmall OfficeR899/monthUp to 5 devices
OfficeR1 899/monthUp to 15 devices
Devices covered
Any
Up to 5
Up to 15
Remote support included
Billed per 30 min
3 hours / month
8 hours / month
Response time
Best effort
4 business hours
2 business hours
Monitoring and updates
—
Backup management
—
Optional
On-site visits
Quoted
Quoted
1 per month included
Vendor liaison
—
Quarterly review
—
Extra hours
R450 / hour
R395 / hour
R350 / hour
Contract
None
30 days notice
30 days notice
Getting started

Your first 30 days

  1. Day 1AssessmentA remote or on-site review of devices, network, email and backups.
  2. Week 1Quick winsImmediate issues fixed; monitoring agents installed; passwords and updates sorted.
  3. Week 2–3The planA one-page plan with priorities and costs — what to fix now, what to budget for.
  4. Day 30ReviewFirst monthly report and a short call. Adjust the plan up or down.

IT support questions

Yes, including setup, migration from other email, licence management and day-to-day support.

Plan customers receive a response within four business hours (two on Office); urgent issues sooner where possible. Pay-as-you-go is best effort.

Remote support is nationwide. On-site work outside Durban is quoted per visit including travel.

Yes. We handle the handover — passwords, licences, documentation — and keep things running during the switch.

Yes. Laptops, desktops, networking gear and upgrades are available in the shop, configured before delivery.

Software licences, hardware, ISP fees and third-party subscriptions are billed at cost or by the vendor. We will always tell you before anything is purchased.