Redvent respects your privacy and processes personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and the choices you have.
1.Information we collect
Contact details you provide (name, business, email, phone, address), account and billing information, order and support history, and technical information such as IP address and browser type when you use our website.
2.How we use it
To provide and bill for services, process shop orders, respond to enquiries and support tickets, send service notices and renewal reminders, and improve our website. Marketing emails are sent only with your consent and you can unsubscribe at any time.
3.Sharing
We share information only with service providers needed to deliver your services — such as payment gateways, couriers, domain registries and hosting infrastructure — and where required by law. We do not sell personal information.
4.Cookies
Our website uses essential cookies to operate and optional analytics cookies to understand how it is used. You can control cookies in your browser settings.
5.Security and retention
We apply reasonable technical and organisational measures to protect personal information. We keep records for as long as needed to provide services and meet legal and accounting obligations.
6.Your rights
You may request access to, correction of, or deletion of your personal information, and may object to processing or lodge a complaint with the Information Regulator. Contact us using the details below.