About Course
Make everyday customer conversations easier to handle without turning your phone into a bulk marketing tool. This written course introduces a practical, owner-operated WhatsApp Business workflow: an accurate business profile, a useful catalogue, reviewed quick replies and simple labels for follow-up. It also explains the limits of greetings and away messages so customers receive realistic expectations.
You will work with fictional enquiries and drafts rather than contacting strangers or importing a customer list. Each activity is designed for manual review by the owner. The lessons distinguish a reply to an existing enquiry from permission to send future promotional messages, and encourage you to keep sensitive customer information out of labels and shared screenshots.
Allow approximately 30 minutes for reading and initial practice. App labels and feature availability can change, so follow the current help inside your installed app if a screen differs. You do not need to send any live messages to complete the exercises. At the end you will have a small set of reply drafts, a catalogue checklist and a daily conversation review routine that respects customer choice and your actual business hours.
Course Content
Set up a clear business presence
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Prepare the profile and protect the business number
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Build catalogue entries that prevent misunderstandings
Handle conversations respectfully
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